Glossary -

 

It will smooth communication with customers
Conversational Decoding will allow you and your team to identify what your customers really want, as opposed to what you think they want. Once speech patterns are identified, it becomes simple to apply them every day to your customer communications.

 

boost sales
The days of scripts, qualifiers and trial closers are long gone. In todays competitive market, how we sell has evolved to a brand new relationship level. Conversational Decoding enables you and your team to fully understand what your clients are asking for, every time. It allows everyone to leave a meeting with a smile on their faces, having achieved their objectives.

 

helping you recruit and retain the right people
Conversational Decoding can help you word advertisements to attract the right candidates for the job, then identify speech patterns to get you out of the Good interview, Bad employee trap. It will reduce staff attrition rates and ensure your team operates as a cohesive unit.

 

reducing stress in the workplace
The primary cause of stress in the workplace is miscommunication. Very few people set out in the morning to cause stress, fewer still to suffer it. Yet stress is a major cause of lowered moral and lost productivity. Conversational Decoding enables workers to communicate effectively, reducing stress and increasing productivity.

 

Helping avoid conflict
Most business conflict is the result of poor communication. Conversational Decoding allows you and your team to fully understand each other and your customers on a conscious and unconscious level. Avoiding conflict in the workplace is important. Avoiding conflict with customers is vital.

 

consultative selling
Consultative Selling does not rely on a script or outdated sales mechanics like qualifiers and trial closers. With Conversational Decoding your sales team can identify what it is your customers really want from your product or service, and deliver it. This leads to a true relationship with your customers, more transparency and a genuine long-term partnership.

 

neuro-linguistic programming (NLP)
NLP is an interpersonal communication model study of language, communication and personal change.
It was co-created by Richard Bandler and linguist John Grinder in the 1970s. The aim of NLP was to discover what made some individuals more successful than their peers. Today it is found in seminars, workshops, books and audio programs intended to influence change in self and others.